This Privacy Policy clearly explains how 69bet collects, uses, stores, and protects your personal data in compliance with the General Data Protection Law (LGPD — Law 13,709/2018). By creating a 69bet account, you confirm that you have read and understood this document.
Six concrete commitments 69bet makes to every Brazilian user
All data transmitted between your device and 69bet's servers is protected by end-to-end SSL encryption — the same standard used by digital banks. Your personal and financial information is never exposed in transit.
69bet operates in full compliance with the Lei Geral de Proteção de Dados (Law 13.709/2018). Every piece of data collected has a clear purpose and a defined legal basis. You can exercise all rights provided under the LGPD through our support channel.
69bet does not sell, rent, or trade your personal data for marketing purposes with third parties. Sharing is limited to operational partners necessary to deliver the contracted services — and always under confidentiality agreements.
Access, correct, export, or request the deletion of your data at any time. Your LGPD rights are yours — 69bet provides a direct channel to exercise them without red tape, with a response within 15 business days.
Pix, credit card, debit card, PicPay, and Mercado Pago data are processed exclusively by certified financial partners. 69bet does not store full card details on its own servers — only secure tokens provided by the payment operators.
Promotional emails and notifications are sent only with your consent. You can unsubscribe from any communication list at any time via the link in the footer of each email or in your 69bet account settings.
The General Data Protection Law gives you real control over your personal information at 69bet
Request a copy of all personal data 69bet holds about you. The report will be delivered within 15 business days.
Found incorrect or outdated information? Submit a correction request and 69bet will update the record within 15 business days.
Request deletion of your data when there is no legal basis for retaining it. Data subject to legal retention requirements is an exception, and you will be informed accordingly.
Request your data in a structured format for transfer to another service. 69bet provides the file in an accessible format.
Object to the use of your data for specific purposes? You may contest processing based on legitimate interest.
See exactly which partners your data is shared with, why it is shared, and how long it is retained.
Withdraw any consent previously given for non-essential purposes, such as promotional emails, at any time.
If you believe your LGPD rights have been violated, you can file a complaint with the ANPD (Autoridade Nacional de Proteção de Dados).
To exercise any of these rights, contact us at suporte@69bet.cash with the subject line "LGPD — Data Request". Response within 15 business days.
Policy summary: 69bet collects only the data necessary to operate the platform securely, process your payments, and meet Brazilian legal obligations. We do not sell your data. You can access, correct, or delete your information at any time. Every data collection has a defined legal basis under the LGPD. This document explains all of that in detail — please read it carefully.
For the purposes of the Lei Geral de Proteção de Dados (LGPD), the controller responsible for processing your personal data on the 69bet platform is the company that operates the site https://69bet.cash, with whom you entered into a contract upon accepting the Terms and Conditions.
The 69bet Data Protection Officer (DPO) can be reached at suporte@69bet.cash with the subject line "DPO — Data Protection". All requests related to personal data will be answered within 15 (fifteen) business days.
This Privacy Policy applies to all registered 69bet users located in Brazil, as well as to site visitors who do not yet have an account on the platform.
2.1 Data you provide directly
When you create an account and use 69bet, you provide us with the following categories of data:
2.2 Automatically collected data
When you access 69bet, we automatically collect:
2.3 Third-party data
In some cases, we receive data from third parties for specific purposes and on an appropriate legal basis:
69bet uses your personal data exclusively for the purposes described below. No data is used for any purpose other than those listed without prior notice and, where required, fresh consent.
| Purpose | Data used | Legal basis (LGPD) |
|---|---|---|
| Create and manage your account | Name, CPF, email, phone number, date of birth | Contractual performance |
| Process deposits and withdrawals | Financial data, Pix key, banking details | Contractual performance |
| Identity verification (KYC) | Photo ID and proof of address | Legal obligation |
| Anti-money laundering (AML) | CPF, transaction history, betting patterns | Legal obligation |
| Fraud prevention and security | IP address, device, access patterns, and behavior | Legitimate interest |
| Support | Email, account history, chat messages | Contractual performance |
| Responsible gaming | Betting patterns, usage frequency, history | Legal obligation / Legitimate interest |
| Promotional communications | Email, mobile (push notifications) | Consent |
| Platform improvement | Anonymized browsing data, analytics cookies | Legitimate interest |
The LGPD requires that all personal data processing have a specific legal basis. 69bet uses the following bases depending on the context:
When the legal basis is consent, you will be informed at the point of collection and may refuse or withdraw it at any time without affecting your access to 69bet's core services.
69bet does not sell your personal data. Sharing only occurs in the situations below, always with adequate protection:
5.1 Necessary operational partners
5.2 Legal obligation
69bet may share data with government authorities, regulatory bodies, the Central Bank of Brazil, COAF (Financial Activities Control Council), and the judiciary when required by law, court order, or administrative ruling. This sharing does not require prior consent and will be carried out only to the extent strictly necessary.
5.3 What we never do
69bet uses cookies and similar technologies to ensure the platform works correctly, personalize your experience, and collect analytics data. See the types used below:
Strictly necessary cookies
Essential to the platform's operation — they keep your session active, maintain security settings, and ensure financial transactions work correctly. They cannot be disabled without compromising your use of 69bet.
Performance and analytics cookies
They collect anonymized data about how you navigate 69bet: which pages you visit, how long you stay, and which features you use. This information helps us improve the platform. You can opt out of this analysis without affecting core functionality.
Functional cookies
They allow 69bet to remember your preferences — such as language, betting settings, and notifications — for a more personalized experience on future visits.
Communication and marketing cookies
Used only with your consent, to deliver relevant communications based on your behavior on the platform. You can manage these preferences in your account settings or through the cookie banner on your first visit.
You can also manage or block cookies through your browser settings. Please note that disabling strictly necessary cookies may affect how the platform works, including the login process and payment processing.
69bet retains your data for as long as necessary for each specific purpose, in compliance with the minimum retention periods required by law:
| Data type | Retention period | Reason |
|---|---|---|
| Registration data (name, CPF, email) | Account duration + 5 years | Legal obligation (AML/COAF) |
| KYC documents (ID, proof of address) | 5 years after account closure | Legal and regulatory obligation |
| Financial transaction history | 5 years after each transaction | Legal obligation (Law 9.613/98) |
| Betting history | 5 years after each bet | Legal obligation / Dispute resolution |
| Access logs (IP, device) | 6 months | Marco Civil da Internet (Law 12,965/2014) |
| Support communications | 2 years after account closure | Defense in contractual disputes |
| Marketing data (with consent) | Until consent is withdrawn | Consent |
Once the applicable retention period expires, data is deleted or irreversibly anonymized. When you request data deletion, any mandatory legal retention periods will be communicated to you before the process is carried out.
69bet applies technical and organizational measures to protect your data against unauthorized access, loss, destruction, or improper disclosure:
In the event of a security incident affecting your personal data, 69bet will notify the ANPD (Autoridade Nacional de Proteção de Dados) and the affected users within the timeframes required by the LGPD, with clear information about what happened and the measures taken.
69bet is a platform strictly for users aged 18 and over. We do not knowingly collect personal data from minors.
By creating an account, the user confirms they are at least 18 years old. Identity verification (KYC) also serves to validate that declaration. If we find that we have collected data from a minor for any reason, that data will be deleted immediately and the account will be closed.
If you believe a minor has created an account at 69bet, please notify our support team immediately at suporte@69bet.cash with the subject "Minor — Account". We will investigate and respond within 48 hours.
Some of 69bet's operational partners — including cloud infrastructure providers and international game studios — may process data on servers located outside Brazil.
When this occurs, 69bet ensures that international transfers comply with the LGPD requirements (Art. 33 to 36) through:
You can request information about which countries receive your data and what safeguards are in place by contacting us at suporte@69bet.cash with the subject line "LGPD — International Transfer".
To exercise any right described in this Policy, follow the process below:
Email suporte@69bet.cash with the subject line "LGPD — [Request Type]". E.g.: "LGPD — Data Access" or "LGPD — Data Deletion". Include your full name and the CPF registered with 69bet.
To protect your privacy, 69bet will verify your identity before processing any request — especially those involving data access or deletion. This may include confirmation via your registered email or, for more sensitive requests, additional documentation.
69bet will process your request within 15 business days. For more complex cases, this period may be extended by an additional 15 days, with prior notice to you explaining the reason.
You will receive a detailed response by email. In the event of a full or partial denial (for example, data subject to a legal retention obligation), 69bet will explain the reason along with the applicable legal basis. If you are not satisfied with the response, you may appeal to the ANPD.
69bet may update this Privacy Policy periodically to reflect changes in data processing practices, new services offered, or updates to Brazilian legislation, including new ANPD regulations.
Significant changes — those affecting how your data is used or expanding the categories of data collected — will be communicated at least 15 (fifteen) days in advance by email to the address registered on your 69bet account, with clear highlights of what has changed.
Minor updates, such as language corrections or clarifications that do not change data processing practices, may take effect immediately upon updating the revision date at the top of this document.
We recommend reviewing this Policy periodically. The most current version will always be available at https://69bet.cash/privacy-policy.
For any questions regarding this Privacy Policy or the way 69bet handles your personal data, please use the contact channels below:
If you believe your data protection rights have been violated and 69bet's response was unsatisfactory, you may file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD), the federal authority responsible for enforcing the LGPD in Brazil.
Related documents to this Policy that you should also be familiar with:
Your Pix details — whether a CPF key, email, phone number, or random key — are transmitted directly to the Brazilian Central Bank's system when each transaction is processed. 69bet stores only the transaction confirmation and amount, never your Pix key in a way that would allow future transactions without your explicit authorization.
69bet does not request access to your phone's GPS location. The IP address collected automatically is used solely for security purposes (detecting suspicious access) and to verify that access originates from Brazil, as required by law. This data is not used for location-based advertising.
If you choose to receive promotional communications from 69bet — bonuses, Brasileirão promotions, new slots — you can unsubscribe at any time by clicking "Unsubscribe" in the footer of any email you receive or by going to the notification settings in your account. Unsubscribing will not affect your account or any services you have contracted.
Information about your use of responsible gambling tools — limits set, self-exclusion periods, session history — is handled with enhanced confidentiality. This data is not used for commercial purposes and does not influence bonus offers or any differential treatment of your account. Using these control tools is a right, never a disadvantage.
Straight answers to the most common questions about how 69bet handles your data
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